{"id":4092,"date":"2024-07-19T13:00:00","date_gmt":"2024-07-19T16:00:00","guid":{"rendered":"https:\/\/www.hospitalantofagasta.gob.cl\/?p=4092"},"modified":"2024-07-18T15:41:42","modified_gmt":"2024-07-18T18:41:42","slug":"comite-busca-como-mejorar-la-experiencia-usuaria-en-el-hra","status":"publish","type":"post","link":"https:\/\/www.hospitalantofagasta.gob.cl\/?p=4092","title":{"rendered":"<strong>COMIT\u00c9 BUSCA C\u00d3MO MEJORAR LA EXPERIENCIA USUARIA EN EL HRA<\/strong>"},"content":{"rendered":"\n<div class=\"wp-block-uagb-social-share uagb-social-share__outer-wrap uagb-social-share__layout-horizontal uagb-block-a583701e\">\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-f95e14ca\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.facebook.com\/sharer.php?u=\" tabindex=\"0\" role=\"button\" aria-label=\"facebook\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.8 90.69 226.4 209.3 245V327.7h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.3 482.4 504 379.8 504 256z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-d806a9ea\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/twitter.com\/share?url=\" tabindex=\"0\" role=\"button\" aria-label=\"twitter\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm-48.9 158.8c.2 2.8 .2 5.7 .2 8.5 0 86.7-66 186.6-186.6 186.6-37.2 0-71.7-10.8-100.7-29.4 5.3 .6 10.4 .8 15.8 .8 30.7 0 58.9-10.4 81.4-28-28.8-.6-53-19.5-61.3-45.5 10.1 1.5 19.2 1.5 29.6-1.2-30-6.1-52.5-32.5-52.5-64.4v-.8c8.7 4.9 18.9 7.9 29.6 8.3a65.45 65.45 0 0 1 -29.2-54.6c0-12.2 3.2-23.4 8.9-33.1 32.3 39.8 80.8 65.8 135.2 68.6-9.3-44.5 24-80.6 64-80.6 18.9 0 35.9 7.9 47.9 20.7 14.8-2.8 29-8.3 41.6-15.8-4.9 15.2-15.2 28-28.8 36.1 13.2-1.4 26-5.1 37.8-10.2-8.9 13.1-20.1 24.7-32.9 34z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-27b51c66\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.linkedin.com\/shareArticle?url=\" tabindex=\"0\" role=\"button\" aria-label=\"linkedin\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-285e06fa\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n\n\n\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">Funcionarios del Hospital Regional de Antofagasta retomaron el desaf\u00edo de buscar e implementar medidas para mejorar la satisfacci\u00f3n de pacientes y sus familias al momento de asistir o ser atendidos en principal recinto m\u00e9dico de la macrozona norte del pa\u00eds.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">La entidad encargada de asumir el enorme desaf\u00edo es el Comit\u00e9 de Usuarios del HRA, que vio interrumpida su labor por el estallido social\u00a0 y posterior pandemia de covid el 2019.\u00a0 Ya reinstalada en funciones, con la integraci\u00f3n de una treintena de funcionarios voluntarios, la comisi\u00f3n present\u00f3 su plan de trabajo para lo que queda de 2024 y el 2025.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">La jefa de Gesti\u00f3n Usuarios del HRA, Karen Guerrero, explic\u00f3 que el trabajo de la comisi\u00f3n tendr\u00e1 un frente transversal y uno interno, con las subcomisiones de Trato, Marketing Social, Protocolo de Atenci\u00f3n y Calidad de Vida Funcionaria.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">El objetivo general de la comisi\u00f3n ser\u00e1 redise\u00f1ar el modelo de atenci\u00f3n de usuarios del HRA, con el fin de satisfacer las necesidades objetivas y subjetivas de pacientes, sus familias y funcionarios, manifest\u00f3 Guerrero.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">La profesional tambi\u00e9n destac\u00f3 que existe una evaluaci\u00f3n\u00a0 para medir la satisfacci\u00f3n usuaria, que el Ministerio de Salud encarga a un ente externo. El instrumento para realizar la medici\u00f3n es una encuesta que mide, entre otros puntos, tiempos de espera, procedimientos administrativos, competencias t\u00e9cnicas, probidad e infraestructura.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 20px;\">Al final del proceso, detall\u00f3 Guerrero, los hospitales ingresan a un ranking nacional de car\u00e1cter p\u00fablico. Sobre nuevos procesos de evaluaci\u00f3n, la profesional indic\u00f3 que el HRA ser\u00e1 sometido a una nueva evaluaci\u00f3n a fines de este a\u00f1o.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Funcionarios del Hospital Regional de Antofagasta retomaron el desaf\u00edo de buscar e implementar medidas para mejorar la satisfacci\u00f3n de pacientes y sus familias al momento de asistir o ser atendidos en principal recinto m\u00e9dico de la macrozona norte del pa\u00eds. La entidad encargada de asumir el enorme desaf\u00edo es el Comit\u00e9 de Usuarios del HRA, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4093,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-4092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"uagb_featured_image_src":{"full":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA.jpg",1421,1066,false],"thumbnail":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-150x150.jpg",150,150,true],"medium":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-300x225.jpg",300,225,true],"medium_large":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-768x576.jpg",768,576,true],"large":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-1024x768.jpg",1024,768,true],"1536x1536":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA.jpg",1421,1066,false],"2048x2048":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA.jpg",1421,1066,false],"320x210":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-320x210.jpg",320,210,true],"660x250":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-660x250.jpg",660,250,true],"660x9999":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2024\/07\/COMITE-EXPERIENCIA-USUARIA-HRA-660x495.jpg",660,495,true]},"uagb_author_info":{"display_name":"periodista.hra","author_link":"https:\/\/www.hospitalantofagasta.gob.cl\/?author=3"},"uagb_comment_info":0,"uagb_excerpt":"Funcionarios del Hospital Regional de Antofagasta retomaron el desaf\u00edo de buscar e implementar medidas para mejorar la satisfacci\u00f3n de pacientes y sus familias al momento de asistir o ser atendidos en principal recinto m\u00e9dico de la macrozona norte del pa\u00eds. La entidad encargada de asumir el enorme desaf\u00edo es el Comit\u00e9 de Usuarios del HRA,&hellip;","_links":{"self":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/4092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4092"}],"version-history":[{"count":3,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/4092\/revisions"}],"predecessor-version":[{"id":4096,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/4092\/revisions\/4096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/media\/4093"}],"wp:attachment":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4092"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4092"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}