{"id":9343,"date":"2026-04-27T16:30:55","date_gmt":"2026-04-27T19:30:55","guid":{"rendered":"https:\/\/www.hospitalantofagasta.gob.cl\/?p=9343"},"modified":"2026-04-27T16:32:13","modified_gmt":"2026-04-27T19:32:13","slug":"importantes-pasos-para-mejorar-nuestras-habilidades-en-el-trato-al-usuario","status":"publish","type":"post","link":"https:\/\/www.hospitalantofagasta.gob.cl\/?p=9343","title":{"rendered":"<strong>IMPORTANTES PASOS PARA MEJORAR NUESTRAS HABILIDADES EN EL TRATO AL USUARIO<\/strong>"},"content":{"rendered":"\n<div class=\"wp-block-uagb-social-share uagb-social-share__outer-wrap uagb-social-share__layout-horizontal uagb-block-714b1521\">\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-c727d984\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.facebook.com\/sharer.php?u=\" tabindex=\"0\" role=\"button\" aria-label=\"facebook\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.8 90.69 226.4 209.3 245V327.7h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.3 482.4 504 379.8 504 256z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-a0da51ef\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/twitter.com\/share?url=\" tabindex=\"0\" role=\"button\" aria-label=\"twitter\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-35949d5e\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/pinterest.com\/pin\/create\/link\/?url=\" tabindex=\"0\" role=\"button\" aria-label=\"pinterest\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7 .9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-f60a99cb\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.linkedin.com\/shareArticle?url=\" tabindex=\"0\" role=\"button\" aria-label=\"linkedin\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Durante dos d\u00edas, medio centenar de nuestros funcionarios participaron del curso \u00abMejorando las habilidades para el trato usuario\u00bb. Estas jornadas se enmarcan en el fortalecimiento del trato humanizado y centrado en el usuario, abordando brechas identificadas en la experiencia usuaria y reforzando competencias comunicacionales del equipo de salud.<\/p>\n<p>Las tem\u00e1ticas expuestas fueron : Normativa de Deberes y Derechos del Paciente, Protocolos asociados a la Atenci\u00f3n de usuarios, Actualizaci\u00f3n sobre atenci\u00f3n LGBTIQ+, Gesti\u00f3n Personal de las Emociones, Habilidades Comunicacionales en Salud y Humanizaci\u00f3n de la atenci\u00f3n<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Durante dos d\u00edas, medio centenar de nuestros funcionarios participaron del curso \u00abMejorando las habilidades para el trato usuario\u00bb. Estas jornadas se enmarcan en el fortalecimiento del trato humanizado y centrado en el usuario, abordando brechas identificadas en la experiencia usuaria y reforzando competencias comunicacionales del equipo de salud. Las tem\u00e1ticas expuestas fueron : Normativa de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9346,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-9343","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias"],"uagb_featured_image_src":{"full":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-scaled.jpg",2560,1707,false],"thumbnail":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-150x150.jpg",150,150,true],"medium":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-300x200.jpg",300,200,true],"medium_large":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-768x512.jpg",768,512,true],"large":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-1024x683.jpg",1024,683,true],"1536x1536":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-2048x1365.jpg",2048,1365,true],"320x210":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-320x210.jpg",320,210,true],"660x250":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-660x250.jpg",660,250,true],"660x9999":["https:\/\/www.hospitalantofagasta.gob.cl\/wp-content\/uploads\/2026\/04\/CURSO-TRATO-USUARIO-2-660x440.jpg",660,440,true]},"uagb_author_info":{"display_name":"periodista.hra","author_link":"https:\/\/www.hospitalantofagasta.gob.cl\/?author=3"},"uagb_comment_info":0,"uagb_excerpt":"Durante dos d\u00edas, medio centenar de nuestros funcionarios participaron del curso \u00abMejorando las habilidades para el trato usuario\u00bb. Estas jornadas se enmarcan en el fortalecimiento del trato humanizado y centrado en el usuario, abordando brechas identificadas en la experiencia usuaria y reforzando competencias comunicacionales del equipo de salud. Las tem\u00e1ticas expuestas fueron : Normativa de&hellip;","_links":{"self":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/9343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9343"}],"version-history":[{"count":2,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/9343\/revisions"}],"predecessor-version":[{"id":9348,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/posts\/9343\/revisions\/9348"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=\/wp\/v2\/media\/9346"}],"wp:attachment":[{"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hospitalantofagasta.gob.cl\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}